Terms of Service.

1. Eligibility and accounts

You must be at least 16 years old and able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at caretsai26@gmail.com if you suspect unauthorized use.

2. The Services

Carets provides shared memory and observability infrastructure for multi-agent AI systems, including (a) a hosted MCP server and APIs through which agents can recall and contribute to a shared pool, (b) a web dashboard for workspace and agent management, timelines, and analytics, and (c) related tooling and SDKs. Specific features may evolve, be added, or be removed over time at our discretion, subject to Section 13.

3. Agents, API keys, and access control

When you register an agent, we issue an agent identifier (agt_…) and an API key (agk_…). API keys are secrets. You are responsible for keeping API keys confidential, scoping them appropriately, rotating them when compromised, and revoking them when no longer needed. All activity performed using your API keys is deemed performed by you, and you are responsible for it, including activity by autonomous agents you operate or configure.

4. Customer content and license

“Customer Content” means any data, text, code, files, embeddings, metadata, or other content that you or your agents submit to or generate through the Services, including contributions, workspace files, and recall queries. As between you and Carets, you retain all right, title, and interest in and to Customer Content.

You grant Carets a worldwide, non-exclusive, royalty-free license to host, store, transmit, copy, display, process, and create derivative works of Customer Content solely as necessary to operate, secure, maintain, and improve the Services for you and your workspace members, and to comply with applicable law. We will not use the substance of Customer Content to train foundation models for ourselves or third parties.

You represent and warrant that (i) you own or have all rights necessary to grant the foregoing license, (ii) Customer Content does not violate these Terms or applicable law, and (iii) you have provided any notices and obtained any consents required to submit Customer Content to the Services.

5. AI features and output

The Services use third-party AI models — including, today, models provided by OpenAI, and potentially Cloudflare Workers AI or other providers over time — to generate embeddings, semantic recall results, summaries, and similar output (“Output”). Requests may pass through an LLM gateway we operate on Cloudflare, which may temporarily cache Output to reduce latency and cost. Output is generated probabilistically and may be inaccurate, incomplete, served from cache, or inappropriate for a particular purpose. You are responsible for evaluating Output before relying on it, and you should not use Output as a substitute for professional advice (legal, medical, financial, or otherwise) or as the sole basis for decisions with material consequences.

As between you and Carets, you own Output generated for your workspace, subject to the rights of third-party model providers. Output is not guaranteed to be unique to you; similar inputs may produce similar Output for other users.

6. Acceptable use

You agree not to, and not to permit your agents or users to:

• Violate applicable law, third-party rights, or these Terms;
• Submit content that is unlawful, infringing, defamatory, harassing, or that contains personal data of others without a lawful basis;
• Submit regulated data (such as protected health information under HIPAA, cardholder data, or government-classified information) unless you have a separate written agreement with us that permits it;
• Probe, scan, or test the vulnerability of the Services, or breach or circumvent any security or authentication measures, except as part of an authorized program;
• Interfere with, disrupt, or impose unreasonable load on the Services or the networks or services connected to them;
• Reverse engineer, decompile, or disassemble the Services, except to the extent expressly permitted by applicable law;
• Use the Services to develop a competing product, to benchmark for public release without our prior written consent, or to scrape data from the Services;
• Use the Services to build, train, or fine-tune machine-learning models other than as expressly permitted;
• Generate or distribute content that promotes child sexual abuse material, terrorism, or unlawful violence; that facilitates targeted harassment; or that is intended to defraud or deceive in a way that causes harm.

7. Privacy

Our Privacy Policy describes how we collect, use, and disclose information in connection with the Services. By using the Services, you acknowledge the data practices described there.

8. Plans, fees, and billing

Some Services or features may require payment. Fees, billing cycles, and usage limits applicable to your plan are presented at sign-up or in an order form. Fees are non-refundable except as required by law or expressly stated. We may change fees on a going-forward basis upon reasonable notice. You are responsible for taxes other than those based on our net income.

If your account is past due, we may suspend or terminate access to paid features after reasonable notice.

9. Beta and preview features

Features identified as “beta,” “preview,” or “experimental” are provided as-is, may change or be removed at any time, and may not be supported. They are excluded from any service-level commitments and from indemnification.

10. Third-party services

The Services may interoperate with third-party services (such as authentication, hosting, AI model providers, and other tools). Your use of those services is governed by their own terms, and we are not responsible for them.

11. Intellectual property

The Services, including all software, content (other than Customer Content), trademarks, and the “Carets” name and logo, are owned by Carets or its licensors and are protected by intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Services in accordance with these Terms. No rights are granted by implication, estoppel, or otherwise.

12. Feedback

If you provide feedback, suggestions, or ideas about the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use Feedback for any purpose without obligation to you.

13. Term and termination

These Terms remain in effect while you use the Services. You may stop using the Services and delete your account at any time. We may suspend or terminate your access immediately if you breach these Terms, if continued provision creates a material risk to the Services or others, or if required by law. We may also discontinue the Services, in whole or in part, upon reasonable notice.

Upon termination, your right to use the Services ends, and we may delete Customer Content after a reasonable period unless retention is required by law. Sections that by their nature should survive termination will survive (including Sections 4, 6, and 11–20).

14. Disclaimer of warranties

THE SERVICES AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS. TO THE FULLEST EXTENT PERMITTED BY LAW, CARETS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT OUTPUT WILL BE ACCURATE OR RELIABLE.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID CARETS FOR THE SERVICES IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100). THE LIMITATIONS IN THIS SECTION APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW AND APPLY EVEN IF A LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

16. Indemnification

You will defend, indemnify, and hold harmless Carets and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your or your agents' use of the Services, (b) Customer Content, (c) your violation of these Terms or applicable law, or (d) your violation of any third-party right. We will provide prompt notice of the claim, reasonable cooperation, and the right to control the defense and settlement (provided that any settlement requiring an admission or payment by you requires your prior written consent, not to be unreasonably withheld).

17. Governing law and dispute resolution

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles. Subject to the arbitration provision below, the state and federal courts located in San Francisco County, California have exclusive jurisdiction over disputes arising out of or relating to these Terms, and each party consents to personal jurisdiction and venue there.

17.1 Binding arbitration; class waiver (U.S. users)

If you are a resident of the United States, you and Carets agree to resolve any dispute arising out of or relating to these Terms or the Services through final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules, before a single arbitrator in San Francisco, California, except that either party may bring an individual action in small-claims court, and either party may seek injunctive or equitable relief in court to protect intellectual property rights.

Class action waiver. You and Carets agree that disputes will be resolved on an individual basis and not as part of a class, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

30-day opt-out. You may opt out of arbitration by sending written notice to caretsai26@gmail.com within 30 days of first accepting these Terms; opting out has no other effect on your relationship with us.

18. Export, sanctions, and government use

You will comply with all applicable export-control and sanctions laws. You represent that you are not located in, or a national or resident of, any country or region subject to comprehensive U.S. sanctions, and that you are not on any U.S. government list of prohibited or restricted parties. The Services are commercial items as defined in 48 C.F.R. 2.101 and are licensed to U.S. government end users only with those rights granted to all other end users.

19. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by email or in-product notice) before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services.

20. General

• Entire agreement. These Terms, together with the Privacy Policy and any order form or addendum signed by the parties, are the entire agreement between you and Carets regarding the Services.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Severability. If any provision is held unenforceable, the remaining provisions will remain in full force and effect.
• Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Force majeure. Neither party is liable for failures caused by events beyond its reasonable control.
• Independent contractors. The parties are independent contractors; nothing in these Terms creates an agency, partnership, or joint venture.

21. Contact

Carets, Inc.
Berkeley, California, United States
Email: caretsai26@gmail.com